Terms and Conditions Therapy Dubai
Last updated: 05/06/2026
Terms and Conditions Therapy Dubai information is provided by The Clear Path to explain the rules, responsibilities, limitations, and user obligations that apply when accessing our online therapy platform, website, portal, booking flow, and mental health support services across Dubai and the UAE.
Welcome to The Clear Path (theclearpath.ae). By accessing or using our website, portal, online therapy services, booking system, support channels, or related digital services, you agree to these Terms and Conditions. Please read them carefully before using the platform.
1. About The Clear Path
The Clear Path is an online platform that helps individuals access mental health support, therapy-related information, online intake, booking guidance, and therapist matching support. We may connect users with licensed therapists, wellness professionals, or independent providers where relevant.
The Clear Path is designed to make online therapy easier to understand and access. We are not an emergency crisis service and should not be used as a substitute for urgent medical, psychiatric, or emergency care.
2. Acceptance of Terms
By using this website or any related The Clear Path service, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with these terms, you should stop using the website and platform.
3. No Emergency Support
The Clear Path does not provide emergency mental health support, crisis response, or immediate medical intervention. If you or someone else may be in immediate danger, you should contact local emergency services or visit the nearest emergency department immediately.
4. No Medical Advice From The Website
Information published on this website is for general informational purposes only. It is not medical advice, diagnosis, treatment, or a substitute for consultation with a licensed healthcare professional. Any therapy, counselling, or professional support is provided by the relevant professional according to their own clinical judgment and professional obligations.
5. User Responsibility
By using The Clear Path, you agree to:
- Provide accurate, complete, and truthful information when using forms, intake pages, or account features.
- Use the website, portal, and support channels respectfully and lawfully.
- Keep your account login details secure and avoid sharing access with others.
- Not misuse, disrupt, damage, or attempt to exploit the platform or its systems.
- Seek emergency care directly if you are in crisis or immediate danger.
6. Therapist and Professional Responsibility
Therapists and professionals connected through The Clear Path may operate as independent professionals. The Clear Path does not guarantee a specific therapy outcome, improvement, diagnosis, treatment result, or professional opinion. Therapy results vary depending on individual circumstances, suitability, engagement, and the professional relationship between client and provider.
7. Online Therapy and Platform Access
Online therapy may require a stable internet connection, working device, private space, and suitable environment. Users are responsible for ensuring they can safely and privately attend online sessions. The Clear Path is not responsible for issues caused by user-side connectivity, device problems, interruptions, or unsafe environments.
To understand how online therapy works before using the platform, you may review our How It Works page.
8. Payments and Bookings
Payments made through the platform are connected to the selected plan, service, package, or booking pathway shown at the time of purchase. Prices, plan details, inclusions, availability, and booking rules may be updated from time to time.
Users are responsible for reviewing the selected service, booking details, timing, and any relevant plan information before completing payment. Booking confirmations and session access may depend on payment completion, therapist availability, and platform rules.
9. Cancellations, Rescheduling, and Refunds
Users are responsible for managing bookings and attending sessions on time. Cancellation, rescheduling, and refund eligibility may depend on the timing of the request, service type, provider availability, and the policy communicated at the time of booking or purchase.
Missed sessions, late cancellations, or failure to attend may reduce or remove eligibility for refunds or rescheduling, depending on the applicable policy.
10. Account Use
If you create an account, you are responsible for maintaining the confidentiality of your login details and for activity that happens through your account. You should contact support if you believe your account has been accessed without permission.
11. Privacy and Data Protection
Your use of The Clear Path is also governed by our Privacy Policy. Please review it to understand how personal information may be collected, used, stored, shared, and protected when using our website and online therapy platform.
12. Platform Use Restrictions
You agree not to:
- Use the platform for unlawful, harmful, abusive, fraudulent, or misleading purposes.
- Attempt to gain unauthorized access to accounts, systems, data, or private areas of the platform.
- Interfere with the security, performance, availability, or functionality of the website or portal.
- Copy, scrape, reproduce, or misuse website content without permission.
- Use the platform in a way that harms other users, therapists, professionals, or The Clear Path.
13. Intellectual Property
All content on this website, including text, branding, design, layout, graphics, service descriptions, and materials, is owned by or licensed to The Clear Path unless otherwise stated. You may not copy, reproduce, distribute, modify, or reuse our content without written permission.
14. Third-Party Tools and Services
The Clear Path may use third-party tools for hosting, analytics, payments, email communication, forms, scheduling, video sessions, or other platform functions. These third-party providers may have their own terms and privacy practices. We are not responsible for third-party websites or services that we do not control.
15. Limitation of Liability
To the maximum extent permitted by applicable law, The Clear Path is not liable for direct, indirect, incidental, consequential, or special damages arising from use of the website, platform, portal, therapist interactions, booking flow, payment systems, technical issues, third-party tools, or therapy outcomes.
16. No Guarantee of Results
The Clear Path does not guarantee a specific therapy result, emotional outcome, mental health improvement, professional recommendation, availability of a specific therapist, or uninterrupted access to the platform. Support and therapy experiences vary from person to person.
17. Changes to Services
We may update, modify, suspend, or discontinue parts of the website, platform, pricing, plans, booking rules, features, or service descriptions at any time. We may also update these Terms and Conditions when needed.
18. Governing Law
These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes related to these terms, the website, or use of the platform will be handled according to applicable UAE law.
19. Contact
If you have questions about these Terms and Conditions, contact The Clear Path support team at support@theclearpath.ae.
You may also visit our Contact Us page for general support, account questions, therapist matching guidance, or online therapy enquiries.